FAQ

Do I need an appointment?

We do reccomend booking an appointment in advance to ensure a stylist is available to accomodate you. Same day appointments and walk-ins are welcome.

What is your cancellation policy?

We offer a reminder service of upcoming appointments for your convenience. We do understand that life happens and things happen out of our control. Please give us 48 HRS cancellation notice. This allows us enough notice to utilize our waitlist and provide financial stability for our stylists.

Habitual “NO SHOWS”, cancellations under 12 hours, & “CONFIRMED APPOINTMENTS” that no show can book appointment one week in advance.

I'm running late. What should I do?

We can accept late arrival up to 10 minutes. At 15 minutes the service will have to be adjusted meaning you may not get the full pampering to accomadte following appointments. At 20 minutes late the appointment will need to be rescheduled. Time is needed to ensure you are happy with the end result.

Which forms of payment are accepted?

All credit cards are accepted as well as checks. We are a cashless establishment and have no way of making change for you.

Cash App is used for payment of Young Living Oils

The salon is closed but I want to make an appointment while it's on my mind. How can I book?

Visit https://kindredcolour.glossgenius.com

Should I wash my hair before a color service?

Please do not wash 24 hours before your color service. Abrasions can cause irritation to scalp. If your grey is resistant to hair color please come with hair fairly clean. Todays hair color brands contain more oils and conditioning agents. Oil resists oil. If your hair is too oily this can cause your color to not take as well.

Can I bring my kid?

We provide haircuts for children as long as they enjoy getting a haircut. If they are not receiving a service we ask that you come alone for your service. The salon is a place to relax and unwind and can be dangerous for an unattended child.

How do I order products? Is there a reward system for purchases?

Order at www.aveda.com/salon/kindredcolour

For Specials & gifts with purchase look for Aveda Awards sign up

Is a deposit required for booking?

Appointments do not require a deposit at this time. A confirmation text is sent 72 hours & 24 hours before your appointment if you need to cancel or reschedule.

What is Energy Healing?

Energy Medicine is based upon the premise that we have an energetic "life force" and energy centers (chakras) that keep the body's cells healthy, functioning and alive.